Surgery hours:
Mon. - Fri. 8.00 am - 3.00 pm
(also Mon. and Thur. afternoon by prior arrangement)

Privacy policy
(Our obligation to inform you)

We take the protection of your personal data very seriously. Your data will be processed exclusively on the basis of the legal regulations (General Data Protection Regulation GDPR and the Austrian Telecommunications Act 2003). This data protection information is designed to advise you of the most important aspects of data processing in the context of the use of our website.


You can contact us via different websites:

If you contact us using the form on our website, the data you have entered (name, address, post code/city, phone, email and your message) will be saved by us for processing the request and should there be follow-up requests. If your request is of no interest to us, we will delete this request immediately including all personal data. In all other cases, we will retain your data until you contact us at to withdraw your consent. We will not pass your data on to third parties without your consent.

BLOG and newsletter

In the context of our blog, you are given the opportunity to subscribe to interesting information with regard to the Kinderwunsch Institute. For this purpose, we require your email address and your declaration of consent for receiving the newsletter, in order to provide you with news about the “Kinderwunsch Institut Schenk GmbH” and about the “Glückskinder” association. You can cancel your subscription to the newsletter at any time. Please send your cancellation to: We will then immediately delete your data in connection with the newsletter dispatch.


Our website uses so-called cookies. These are small text files placed on your terminal device by means of the browser. They will not cause any damage. We use cookies to make our online services more user-friendly. Some cookies remain stored on your terminal device until you delete them. They allow us to recognise your browser when you visit us the next time. If you do not wish this to happen, you can configure your browser to inform you about the placement of cookies and to only allow them on a case-by-case basis. Disabling cookies may limit the
functionality of our website and impair its visual features as well as your online experience.

Technically necessary cookies (cannot be disabled)
There are certain necessary cookies that are required to enable the basic operation of the website. These are exclusively cookies that are needed to ensure the basic functioning of the website and for security purposes. No personal information is stored in these cookies. They include so-called session cookies that are automatically generated and
improve the security of communication between server and client and the cookie settings in which the required cookie operations are stored. There are also functional cookies that you can disable using your web browser. But they can be required to control certain options, such as the access to protected pages (log-in handling) and the correct functioning of the webshop.

Non-essential cookies (consent required)
All cookies that are not indispensable for the functioning of the website and that are used specifically to collect personal data on visitors for the purposes of analysis, advertising and other embedded options are non-essential cookies. These include targeting cookies (e.g. of analysis tools), marketing cookies (that supply targeted advertising) and social media widgets (that enable the loading of images and videos directly from social media providers and which results in the exchange of information with these networks). Before these cookies are activated, it is necessary to obtain your consent; to do so, you will need to click on the corresponding button.

The processing of personal data by means of cookies requiring consent is lawful in accordance with Art.6, 1 (a) GDPR.

Web analysis by Matomo

On our website we use the open source software tool Matomo that is stored on a virtual server of the computer centre of Hetzner Online GmbH, Sigmundstraße 135, 90431 Nuremberg/Germany. This ensures that data is not transmitted to unauthorised third parties and remains under our control. Matomo uses cookies. These cookies allow us to count the number of times you visit our website. The cookies are stored on your device, making it possible for us to analyse how you use our website. The last two number blocks of your IP address are anonymised, making it technically impossible for us to clearly identify you as a visitor. We consider this analysis to be part of our online services, designed to improve the operation of our website and to better adapt it to the needs of users. When you first access our website, you will see various cookie options that will allow you to decide whether you wish to permit a web analysis cookie to be saved to your browser in order to enable us to collect and analyse statistical data.

You can prevent the analysis and linking of any activities you undertake on our website. This will protect your private sphere but may prevent the operator from learning from your actions and making usability easier for you and other users. Tracking is not active in your case as your browser has informed us that you do not wish to be tracked. This is because of the way you
have set your browser. In order to reactivate tracking, you will need to deactivate the “Do Not Track” option in your browser.


To protect our contact forms against undesired completion by automated bots, we use the services of hCaptcha of Intuition Machines, Inc., San Francisco, USA. For the purposes of data economy, only that data is collected that is necessary to enable hCaptcha to identify bots. This use of your personal data is based on our legitimate interest in avoiding misuse and spam per Art. 6, 1 (f) GDPR. You will find the data policy declaration of hCaptcha at Your visit to this website is currently being registered by Matomo web analysis software. Click on this checkbox to opt out.

Social network linking

(Sample data protection declaration from the law firm Weiß & Partner)

The legal basis for this is Article 6 Paragraph 1 Letter f GDPR. The provider's legitimate interest is in improving the quality of use of the website. The plugins are integrated via a linked graphic. Only by clicking on the corresponding graphic will the user be redirected to the service of the respective social network. After the customer has been forwarded, information about the user is collected by the respective network. First of all, this is data such as IP address, date, time and page visited. If the user is logged into their user account of the respective network, the network operator may be able to assign the collected information from the user's specific visit to the user's personal account. If the user interacts via a “share” button on the respective network, this information can be saved in the user’s personal user account and, if necessary, published. If the user wants to prevent the collected information from being directly assigned to his user account, the user must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly.

The following social networks are linked by the provider:


Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Privacy Policy:


Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Privacy Policy:


For the integration of videos, our website uses the provider YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Normally, your IP address is already sent to YouTube when you access a webpage with embedded videos and cookies are installed on your PC. In addition, we have embedded our YouTube videos using the advanced data protection mode (in this case, YouTube still contacts the Google DoubleClick service; however, according to the privacy statement issued by Google, personal data are not evaluated). In this way, YouTube no longer stores any information about the visitors to our website, unless they watch the video. If you click on the video, your IP address is transferred to YouTube and YouTube learns that you have watched the video. If you are logged in to your YouTube account, this
information is also allocated to your user account (you can prevent this by logging out from YouTube before calling the video). We have no knowledge about and no influence on the collection and use of your data by YouTube resulting from this action. For further information, see the data privacy statement of YouTube at

Your rights

In principle you have the right to be informed, the right to rectification, the right to erasure (the right to be forgotten), the right to restrict processing, the right to data portability, the right
to object and the right to withdraw consent. If you believe that the processing of your data violates data protection laws or that your rights with regard to data protection have been infringed in any other way, you can file a complaint with the supervisory authority. In Austria, this is the data protection authority.

You can reach us at the following contact information.

Das Kinderwunsch Institut Schenk GmbH
Am Sendergrund 11
8143 Dobl Österreich
T +43 (0) 3136 55 111
F +43 (0) 3136 55 111 15